Frequently Asked Questions

Copies of absolutely everything you have regarding the debt including invoices, credit application, details of communications you have had with your debtor, and details of any undertakings to pay or complaints from the debtor.

How long is a piece of string? We can never predict how long it will take to recover your money. The debt may be recovered following our letter of demand or we may have to go to the end of the earth and back again before we get it all in. Often debtors end up on a payment programme but even these can stop and start several times before the debt is fully recovered. Debtors sometimes disappear and have to be found to continue with the recovery.

Once again we cannot give you any definite figures because we never know how long we will have to work to recover your debt. Therefore, we charge $80.00 per hour plus GST and disbursements. No matter what happens or what agreement you have with your client/debtor, you will always be liable for the costs we incur. Any Lawyer’s fees incurred will be your responsibility.

No, we only charge per hour. This is because we can recover a $10,000 debt by one letter of demand. But for a $100 debt, we may have to go to the end of the earth and back again.

Unfortunately, yes. Three things can go wrong with debt recovery. 1. A debtor can disappear and it may become uneconomical to continue to pursue them. 2. Any person can walk into Court and declare themselves a voluntary bankrupt. The reality is they never have any assets or funds to settle their debt. 3. If a debtor dies, there is very little chance they will have any surplus funds in their estate. There is nothing that we can do to prevent one of these three things happening. We do not possess a crystal ball and, therefore, we cannot predict what a debtor will or will not do.

Don’t take any shortcuts when a client comes to you for goods and services, i.e. obtain all the required information about your client before you do the job or supply the product. You need to take action quickly to recover your debts. If you need our assistance, you must provide us with all the information you have. With debtors, you cannot get blood out of a stone – in other words, if the debtor has not got the funds to settle your debt in full, you have to accept a payment programme.

If you take the stance that most bad debts are a result of poor management, you can definitely reduce your exposure. Have clear terms of trade and ensure you advise your clients accordingly. When the client does not comply with your terms of trade, stop doing any more work and take positive steps to recover your debt without delay. A good saying is ‘Good Credit Control is Fast Credit Control’. An ‘undertaking to pay’ form is a form that becomes legally binding on your debtor provided it is signed and dated by the debtor. It will help immensely when you need to recover debt (if it gets to that). You can download, print and freely use a copy of our Undertaking to pay form here.