Maintain Cash Flow

Credit Control

Good Credit Control is Fast Credit Control

Maintain Your Cash Flow

We are passionate about credit control.  So who do you know who needs assistance with this?  Get them to give us a call.  Yes we are a small firm – but we pack a mighty punch to get those dollars into your bank account as quickly as possible.

Did you know the Credit Control function starts the moment a potential customer makes contact with you? That’s when you ascertain who you are dealing with – are they an individual – are they a limited liability company – are they a Trust? You need to know their physical and postal addresses and as many phone numbers as possible.

Our Credit Control Process

Remember – when your accounts get to 60 days overdue, you have lost the majority of any profit you were going to make on that job.  There are a multitude of factors that make this statement reality – you have overdraft rates, postage, stationery, printing and someone’s time to chase the overdue account.  It all adds up.  It all costs you.

The quickest way to get money into your bank is to talk to your customer before you do any work or supply any goods to ensure they know that while you provide a fantastic service or fantastic goods – their side of the contract is that they have to pay the resultant invoice under your terms.

Our Credit Control Services

Payment Follow-ups

We ensure regular follow-ups to maintain timely payments and avoid overdue balances.

Account Reconciliation

Offering precise account reconciliation to manage discrepancies and ensure accurate financial records.

Late Payment Management

We help manage and mitigate the impact of late payments on your business.

Invoice Dispute Resolution

Resolving invoicing disputes fairly to maintain client relationships and payments.

There are a few rules with credit control you should be aware of:

  • Good Credit Control is Fast Credit Control
  • Always fulfil threats to debtors unless there are extenuating circumstances.
  • Monitor payment programmes and “promises” – this is where a diary is essential. As soon as a payment is missed or a promise has been unfulfilled, contact the client.
  • Use the telephone as often as possible rather than statements or letters.
  • The Credit Controller must never take threats nor abuse personally!

If you need a hand with your Credit Control, Debt Collection or Dispute Resolution – to ensure we have all the correct details about you on our system, please complete our Application for Credit form.

Frequently Asked Questions

Our credit control services are charged at an hourly rate, ensuring you receive focused and efficient service tailored to your needs.

What Our Clients Say

Our company has been using Back to Black Limited for over 10 years and we have been very happy with the service and the results that Delwyn and her team have gained for us.
They operate a very professional business, but what we like the best is that when we call, they know our name and you never feel like just another number as you can with bigger agencies.
The team are just lovely and a pleasure to deal with.
We have no hesitation in recommending Back to Black Limited to any small or large business.

The Auto Barn 2004 Limited from Whitianga

The Auto Barn 2004 Limited

Worried About Late Payments? Let’s Talk

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