The Rules of Credit Control
There are a few rules with credit control you should be aware of:
Good Credit Control is Fast Credit Control
Always fulfil threats to debtors unless there are extenuating circumstances.
Monitor payment programmes and “promises” – this is where a diary is essential. As soon as a payment is missed or a promise has been unfulfilled, contact the client.
Use the telephone as often as possible rather than statements or letters.
The Credit Controller must never take threats nor abuse personally!